At Skin Whisp, we want you to feel comfortable and confident when shopping with us. If you are not fully satisfied with your order, you may request a return within the return period listed below.

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the item must be:

• New and unused
• In its original packaging
• With all tags, labels, seals, and accessories included
• In the same condition as received

Items that have been used, opened, worn, washed, damaged, altered, or returned without original packaging may not be accepted.

Return Window

Customers may request a return within 30 days of receiving their order.

Return requests made after 30 days may not be accepted.

Exchanges

We accept exchanges on eligible items.

Exchanges are subject to product availability. If the requested replacement item is not available, we may issue a refund instead.

Return Method

Returns are accepted by mail.

Before sending any item back, please contact us first so we can provide the correct return instructions.

You can contact us at:

Email: support@skinwhisp.co.uk
Phone: +44 7774 957673

Please include your order number, full name, item name, and reason for the return.

Return Label

A return label is included in the package free of charge.

If your return label is missing or you need help with the return process, please contact us at support@skinwhisp.co.uk.

Return Shipping Cost

Return label cost is free when the return follows our return instructions.

Original shipping charges, if any, may not be refundable unless the return is due to our mistake, such as a wrong item, damaged item, or defective item.

Restocking Fee

We do not charge any restocking fee.

Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Refunds are processed within 10 days after the returned item is received and approved.

Please note that your bank or payment provider may take extra time to post the refund to your account.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@skinwhisp.co.uk.

Please include your order number and clear photos of the item and packaging so we can review the issue and help you quickly.

Non-Returnable Items

Some items may not be eligible for return, including:

• Final sale items
• Gift cards
• Personalized or custom items
• Used, opened, damaged, or altered items
• Items without original packaging, tags, labels, or seals
• Health, hygiene, skincare, beauty, or personal care items where the seal has been broken or the item has been used

If an item is marked as final sale, it cannot be returned or refunded unless it arrives damaged, defective, or incorrect.

Country Coverage

This Return and Refund Policy applies to orders shipped within the United Kingdom.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Skin Whisp
22 Waylands
Swanley, Kent
United Kingdom
BR8 8TA

Email: support@skinwhisp.co.uk
Phone: +44 7774 957673

Customer Support Hours

Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM