Terms and Conditions
Terms & Conditions
Welcome to SkinWhisp. These Terms & Conditions explain the rules for using our website, placing orders, purchasing our products, and contacting our customer support team.
By using our website, placing an order, or purchasing from us, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or place an order.
1. Business Information
Business Name: SkinWhisp
Phone: +44 7774 957673
Email: support@skinwhisp.co.uk
Address: 22 Waylands, Swanley, Kent, United Kingdom, BR8 8TA
Customer Support Hours:
Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not damage, interrupt, overload, or interfere with our website, systems, services, or other customers.
You must not:
Provide false, inaccurate, or misleading information
Attempt to gain unauthorised access to our website, accounts, systems, or data
Copy, reproduce, or use our content, images, branding, or product listings without permission
Interfere with the security or normal operation of our website
Use our website for fraudulent, abusive, harmful, or unlawful activity
We may restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
3. Products and Information
We aim to describe and display our products as accurately as possible. However, product descriptions, images, colours, packaging, ingredients, availability, and pricing may occasionally contain errors or may change without notice.
Product colours may appear slightly different depending on your screen or device settings.
You are responsible for reviewing product details, ingredients, usage instructions, warnings, and suitability before purchasing or using any product.
4. Skincare and Beauty Product Disclaimer
Our products are intended for general cosmetic, skincare, beauty, or personal care use only, unless clearly stated otherwise.
Product information provided on our website is for general information only and should not be treated as medical advice. We do not claim that our products diagnose, treat, cure, or prevent any disease or medical condition.
Customers should follow all product instructions and warnings. If you have sensitive skin, allergies, a skin condition, are pregnant, breastfeeding, using medication, or are unsure whether a product is suitable for you, please seek advice from a qualified professional before use.
If irritation, discomfort, or an adverse reaction occurs, stop using the product and seek appropriate advice.
5. Orders
When you place an order, you agree that all information you provide, including your name, email address, phone number, billing address, and delivery address, is accurate and complete.
After placing an order, you may receive an order confirmation. This does not guarantee that your order has been accepted. We reserve the right to refuse or cancel an order where necessary, including where:
A product is unavailable
There is a pricing or listing error
Payment is not authorised
We suspect fraud or unauthorised activity
Delivery information is incomplete or incorrect
These Terms have been violated
If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method where appropriate.
6. Pricing and Payment
All prices are shown in GBP (£), unless otherwise stated.
Prices may change at any time without notice. The price payable is the price shown at checkout when you place your order, subject to correction of obvious errors.
You agree to pay all charges shown at checkout, including product prices, delivery charges, taxes, and any other applicable fees.
Payments may be processed by third-party payment providers. Their own terms and privacy policies may apply.
7. Delivery
We will use reasonable efforts to process and deliver orders within the estimated timeframe shown at checkout or on our website. Delivery times are estimates only and may be affected by courier delays, public holidays, weather, incorrect addresses, customs checks, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery details provided by the customer.
If your order is lost, delayed, or arrives damaged, please contact us at support@skinwhisp.co.uk so we can review the issue.
8. Your Right to Cancel Online Orders
For most online purchases delivered to customers in the United Kingdom, you have the right to cancel your order within 14 days after the goods are delivered, unless an exception applies.
To cancel, you must contact us clearly stating that you wish to cancel your order. You can contact us at:
After cancelling, you may need to return the goods to us. Items should be returned unused, unopened where applicable, and in a condition suitable for resale, unless the goods are faulty.
For hygiene and safety reasons, some skincare, beauty, cosmetic, or personal care products may not be eligible for return if they have been opened, used, unsealed, damaged, or are unsuitable for resale, unless they are faulty or not as described.
Refunds for valid cancellations will usually be made to the original payment method. Delivery charges and return costs may be handled according to our Returns & Refunds Policy and applicable law.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy, where available.
To request help with a return, exchange, or refund, please contact:
Please include your name, order number, contact details, reason for the request, and any photos if the item is damaged, faulty, or incorrect.
We reserve the right to refuse returns where items are used, opened, damaged, missing parts, missing packaging, returned outside the allowed period, or otherwise do not meet our return requirements, unless you have a legal right to return the item.
Nothing in these Terms affects your statutory rights.
10. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at:
Please provide your order number, a description of the issue, and clear photos where possible.
Where required by law, customers may be entitled to a repair, replacement, refund, or other remedy for goods that are faulty, not as described, or not of satisfactory quality.
11. Customer Responsibilities
You are responsible for:
Reading product descriptions, ingredients, instructions, and warnings before use
Checking that products are suitable for your needs
Providing accurate billing, contact, and delivery information
Following product usage and storage instructions
Contacting us promptly if there is an issue with your order
Keeping account login details secure, if customer accounts are available
We are not responsible for issues caused by misuse, failure to follow instructions, allergies not disclosed to us, incorrect information provided by the customer, or unauthorised account access caused by the customer.
12. Promotions, Discounts, and Offers
Promotions, discount codes, sales, and special offers may be subject to additional terms and conditions.
We may modify, suspend, or cancel promotions at any time. Discounts cannot be combined unless clearly stated. Promotional pricing does not apply to previous purchases unless required by law.
13. Intellectual Property
All content on our website, including text, images, product photos, logos, graphics, designs, branding, layout, and written materials, belongs to SkinWhisp or its licensors.
You must not copy, reproduce, edit, distribute, sell, publish, or use our content without our prior written permission.
14. Reviews, Comments, and User Content
If you submit reviews, comments, photos, messages, or other content to us, you confirm that the content is truthful, lawful, and does not infringe anyone else’s rights.
You grant SkinWhisp permission to use, display, reproduce, edit, and share submitted content for business, customer service, website, marketing, and promotional purposes, where permitted by law.
We may remove or refuse to publish user content at our discretion.
15. Privacy
We collect and use personal information according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect your information.
By using our website or placing an order, you agree that we may process your information as described in our Privacy Policy and in accordance with applicable law.
16. Third-Party Services and Links
Our website may include links to third-party websites, payment services, courier services, marketing platforms, or other external services.
We are not responsible for the content, policies, security, availability, or practices of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.
17. Website Availability
We aim to keep our website available and working properly, but we do not guarantee that it will always be uninterrupted, secure, error-free, or available at all times.
We may update, suspend, withdraw, or change any part of our website without notice.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under consumer protection law.
To the fullest extent permitted by law, SkinWhisp will not be responsible for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, or business interruption.
Our total liability for claims relating to an order will not exceed the amount paid for the specific order giving rise to the claim, unless a higher amount is required by law.
19. Indemnity
You agree to indemnify and hold harmless SkinWhisp, its owners, employees, contractors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of our website, your breach of these Terms, your violation of law, or your infringement of third-party rights.
This section applies only to the extent permitted by law.
20. Changes to These Terms
We may update these Terms & Conditions from time to time. When changes are made, we may update the Effective Date above.
Your continued use of our website after changes are posted means you accept the updated Terms.
21. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the country or region where you live. Nothing in these Terms affects rights you cannot legally give up.
22. Contact Us
If you have questions about these Terms & Conditions, please contact us:
SkinWhisp
22 Waylands
Swanley, Kent
United Kingdom
BR8 8TA
Phone: +44 7774 957673
Email: support@skinwhisp.co.uk
Customer Support Hours:
Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM