— Designed for everyday glow ! — FREE SHIPPING ON ALL U.K — Beauty meets smart innovation! — Designed for everyday glow ! — FREE SHIPPING ON ALL U.K — Beauty meets smart innovation!

Payment Policy

Payment Policy

At SkinWhisp, we want your shopping experience to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you have a payment-related issue.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Cash on Delivery, where available

Available payment options may vary depending on your location, order value, delivery method, and checkout availability.

Secure Payments

All online payments are processed through secure and trusted payment providers. We do not store your full card details on our website.

When placing an order, please make sure your payment information is correct and that you are authorized to use the selected payment method.

Order Confirmation

After your payment is successfully completed, you will receive an order confirmation by email or on-screen confirmation.

If your payment is declined, incomplete, or cannot be verified, your order may not be processed until payment is successfully completed.

Cash on Delivery

Cash on Delivery may be available for selected locations and eligible orders. If this option is available, it will be shown at checkout.

For Cash on Delivery orders, payment must be made at the time of delivery. Please ensure the correct amount is available when receiving your order.

SkinWhisp reserves the right to limit, refuse, or disable Cash on Delivery for certain orders, customers, or delivery areas.

Pricing and Currency

All prices on our website are displayed in GBP (£), unless stated otherwise.

The final order total, including any applicable taxes, delivery charges, or additional fees, will be shown at checkout before you confirm your order.

Failed or Duplicate Payments

If your payment fails, please check your payment details or try another accepted payment method.

If you believe you have been charged more than once for the same order, please contact us with your order number and payment details. After review, any confirmed duplicate payment will be refunded.

Refunds

Approved refunds will usually be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, or payment provider. Once a refund has been processed by us, it may take additional time for the funds to appear in your account.

For Cash on Delivery orders, refunds may be handled through bank transfer, store credit, or another suitable refund method.

Payment Verification

For customer protection and fraud prevention, we may request additional verification before processing certain orders.

If the required verification is not provided, we may delay, cancel, or refuse the order.

Fraud Prevention

We reserve the right to cancel, hold, or refuse any order that appears suspicious, unauthorized, fraudulent, or in breach of our store policies.

Customers must not use stolen cards, unauthorized payment methods, false payment details, or any payment method they are not legally permitted to use.

Contact Us

For payment questions, failed transactions, refund concerns, or billing support, please contact us:

SkinWhisp
Email: support@skinwhisp.co.uk
Phone: +44 7774 957673
Address: 22 Waylands, Swanley, Kent, United Kingdom, BR8 8TA

Customer Support Hours:
Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM