Privacy Policy
This Privacy Policy explains how SkinWhisp collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Business Information
Business Name: SkinWhisp
Phone: +44 7774 957673
Email: support@skinwhisp.co.uk
Address: 22 Waylands, Swanley, Kent, United Kingdom, BR8 8TA
Customer Support Hours:
Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM
2. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Delivery address
Order details
Payment-related information
Customer support messages
Account information, if customer accounts are available
Reviews, comments, photos, or other content you submit
We may also collect certain information automatically when you use our website, including:
IP address
Device information
Browser type
Website pages viewed
Date and time of visit
Referring website
Approximate location based on device or network information
Cookies and similar tracking information
Shopping activity, such as items viewed or added to basket
3. Payment Information
Payments may be processed by third-party payment providers. We do not store full payment card numbers on our own systems unless clearly stated and permitted by law.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. How We Use Your Information
We may use personal information to:
Process and fulfil orders
Confirm purchases
Deliver products
Provide customer support
Respond to questions, complaints, or requests
Send order updates and service messages
Manage returns, exchanges, refunds, or cancellations
Improve our website, products, and services
Maintain business and tax records
Prevent fraud, unauthorised activity, and security issues
Comply with legal obligations
Send marketing messages, where permitted by law
You can unsubscribe from marketing emails by using the unsubscribe link in our emails or by contacting us at support@skinwhisp.co.uk.
5. Legal Bases for Using Personal Information
Where UK data protection law applies, we rely on one or more legal bases to use personal information, including:
Contract: to process orders, deliver products, and provide services you requested
Legal obligation: to keep records, respond to lawful requests, and comply with applicable laws
Legitimate interests: to operate, improve, secure, and promote our business, provided your rights do not override those interests
Consent: where we ask for permission, such as for certain marketing or cookie activities
You may withdraw consent at any time where our processing is based on consent.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website work properly, remember preferences, understand website activity, improve services, and support marketing.
Cookies may be used for:
Essential website functions
Basket and checkout features
Customer preferences
Analytics and performance measurement
Advertising and promotional activity
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Where required by law, we will ask for your consent before using non-essential cookies.
7. How We Share Information
We may share personal information with trusted service providers that help us operate our business, including:
Payment processors
Delivery and courier companies
Website hosting providers
Order management platforms
Email and communication services
Customer support tools
Marketing and advertising services
Analytics providers
Fraud prevention and security providers
Professional advisers, such as legal, accounting, or tax advisers
We may also share information where necessary to:
Comply with legal obligations
Respond to lawful requests
Enforce our Terms & Conditions
Protect our rights, customers, business, property, and safety
Investigate fraud, security issues, or unlawful activity
Complete a business transfer, such as a merger, sale, restructuring, or transfer of assets
We do not sell personal information for money.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to protect it in accordance with applicable data protection law. This may include using approved transfer safeguards where required.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Complete orders and provide services
Maintain business, accounting, and tax records
Resolve disputes
Prevent fraud and protect security
Comply with legal obligations
Enforce our agreements
Retention periods may vary depending on the type of information and why it was collected.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
11. Your Privacy Rights
Depending on applicable law, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Request transfer of certain information
Withdraw consent where processing is based on consent
Object to direct marketing
To make a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
12. Marketing Communications
Where permitted by law, we may send marketing messages about our products, offers, updates, or promotions.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at support@skinwhisp.co.uk.
Even if you opt out of marketing, we may still send service messages, such as order confirmations, delivery updates, or important account notices.
13. Children’s Privacy
Our website and services are not intended for children under 13 years old.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites, apps, payment services, delivery services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party services. Please review their privacy policies before providing personal information to them.
15. Complaints
If you have a question or complaint about how we handle personal information, please contact us first at:
If you are not satisfied with our response, you may have the right to complain to the UK Information Commissioner’s Office.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, we may change the Effective Date above.
Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.
17. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us:
SkinWhisp
22 Waylands
Swanley, Kent
United Kingdom
BR8 8TA
Phone: +44 7774 957673
Email: support@skinwhisp.co.uk
Customer Support Hours:
Monday–Saturday: 8:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM